Contact
Customer Support
Order tracking, delivery, returns, exchanges, warranty — we handle it all, with a reply within 24-48 business hours.
Direct contact
- Email: support@cmay-collections.com
- Phone: +33 6 70 18 42 29
- Hours: Monday-Friday 9am-6pm (excluding public holidays)
- Response time: within 24-48 business hours
What can we help you with?
Order tracking
Want to know where your parcel is or change the delivery address.
My orders →What to send us
- · Order number (#CMAY…)
- · Associated email
Lost or damaged parcel
Your order is unusually delayed, tracking has stalled, or the parcel arrived damaged.
Email support →What to send us
- · Order number
- · Photos of the parcel and contents (if damaged)
- · Date and place of receipt
Returns & withdrawal
Want to exercise your right of withdrawal (14 days) or return a faulty product.
Return process →What to send us
- · Order number
- · Reason for return
- · Product condition (sealed / opened)
Legal warranty
Conformity warranty (2 years) or hidden-defect warranty on a recently received product.
Email support →What to send us
- · Order number
- · A precise description of the defect
- · Photos of the product
All the details about your rights are set out in our Terms of Sale and on the Shipping & returns page. If a dispute cannot be resolved amicably, you can refer the matter free of charge to the consumer mediator.